Travel Alert
Travel Alerts and Announcements
RESERVATION CHANGES AND REFUNDS
- You may transfer your reservation to a different date on our website Manage My Booking or on the Island Queen App under “My Tickets”.
- You may request a Digital Gift Card that will be emailed to you for the full value of the unused portion of your booking. This Gift Card can be applied online towards a future reservation. Please email reservations@islandqueen.com and include your Confirmation Number and Last Name.
- You may request a refund to your credit card for the full value of the unused portion of your booking. Please email reservations@islandqueen.com and include your Confirmation Number and Last Name. Refunds will typically appear in your online statement within 4 to 7 business days.
- For additional assistance please call (508) 548-4800.
ALTERNATE TRANSPORTATION
There is no shuttle service to our parking lots from other ferry companies. If you choose to make alternate travel arrangements with other ferry companies and/or taxi services to our parking lots, these costs will be at your own expense.
PARKING LOTS
On days when sailings are cancelled, our parking lots will be open for vehicle pick up between the hours of 8:00am and 5:00pm. Due to weather conditions, emergency let-outs (additional fee of $20 cash) outside of these hours may not be available.
We will continue to update the Island Queen Website and Twitter with Travel Advisories, and we apologize that these weather conditions are affecting your travel plans.
Change in travel plans?
It’s easy to modify your reservation to a new date or sailing time, at no additional charge. Reservations may be changed until 30-minutes prior to departure, based on availability of sailings:
Changing Reservations on IslandQueen.com
- Go to MANAGE MY BOOKING and enter the booking confirmation # and the corresponding email or mobile phone number to retrieve your booking.
- Then click MODIFY and click CHANGE RESERVATION
- Click the CHANGE button next to travel date you wish to modify
- Select the new SAILING TIME or the new DEPARTURE DATE and TIME
- To confirm changes, click CHANGE RESERVATION
Changing Reservations through the ISLAND QUEEN APP
- Go to MY TICKETS and locate the booking you wish to change and click MANAGE ORDER
- Click MODIFY then click click CHANGE RESERVATION
- Click the CHANGE button next to the travel date you wish to modify
- Select the new SAILING TIME of the new DEPARTURE DATE and TIME
- To confirm changes, click CHANGE RESERVATION
If you need assistance, you may contact us at 508-548-4800 during normal business hours.
- We have temporarily suspended our Dockside Valet Parking service.
- General Parking (daily & overnight) is available for $20 per calendar day.
Weather Cancellations
When sailings are cancelled, you may change your reservation to the next available sailing under Manage My Booking at IslandQueen.com. If you choose to make alternate travel arrangements with other ferry companies and/or taxi services to our parking lots, these costs will be at your own expense.
Our parking lots will be open for vehicle pick up each day from 8:00am until 1 hour after our last scheduled departure from Oak Bluffs, Martha’s Vineyard. Please see our schedule for departure times.
If future travel aboard the Island Queen is not possible, we are happy to provide a refund on the unused portion of your ticket, to your original form of payment.
We will continue to update The Island Queen Website and Twitter with Travel Advisories.