Travel Alert

RESERVATION CHANGES AND REFUNDS

• You may transfer your reservation to a different date on our website Manage My Booking or on the Island Queen App under “My Tickets”.
• You may request a Digital Gift Card that will be emailed to you for the full value of the unused portion of your booking. This Gift Card can be applied online towards a future reservation. Please email reservations@islandqueen.com and include your Confirmation Number and Last Name.
• You may request a refund to your credit card for the full value of the unused portion of your booking. Please email reservations@islandqueen.com and include your Confirmation Number and Last Name. Refunds will typically appear in your online statement within 4 to 7 business days.
• For additional assistance please call 508-548-4800.

ALTERNATE TRANSPORTATION

There is no shuttle service to our parking lots from other ferry companies. If you choose to make alternate travel arrangements with other ferry companies or car services, these costs will be at your own expense.

PARKING LOTS

On days when sailings are cancelled, our parking lots will be open for vehicle pick up between 8:00am and 4:00pm. Due to weather conditions, emergency let-outs (additional fee of $20 cash) outside of these hours may not be available.

We will continue to update the Island Queen Website and Twitter with Travel Advisories, and we apologize that these weather conditions are affecting your travel plans.

It’s easy to modify your reservation to a new date or sailing time, at no additional charge. Reservations may be changed until 30-minutes prior to departure, based on availability of sailings:

Changing Reservations on IslandQueen.com

• Go to MANAGE MY BOOKING and enter the booking confirmation # and the corresponding email or mobile phone number to retrieve your booking.
• Click the CHANGE button next to travel  date you wish to modify
• Select the new SAILING TIME or the new DEPARTURE DATE and  TIME
• To confirm changes, click CHANGE RESERVATION 

Changing Reservations through the ISLAND QUEEN APP

• Go to MY TICKETS and locate the booking you wish to change and click MANAGE ORDER
• Click the CHANGE button next to the travel date you wish to modify
• Select the new SAILING TIME of the new DEPARTURE DATE  and TIME
• To confirm changes, click CHANGE RESERVATION

If you need assistance, you may contact us at 508-548-4800 during normal business hours.