It’s easy to modify your reservation to a new date or sailing time, at no additional charge. Reservations may be changed until 30-minutes prior to departure, based on availability of sailings:

CHANGING RESERVATIONS ON ISLANDQUEEN.COM

• Go to MANAGE MY BOOKING and enter the booking confirmation # and the corresponding email or mobile phone number to retrieve your booking.
• Click the CHANGE button next to travel  date you wish to modify
• Select the new SAILING TIME or the new DEPARTURE DATE and  TIME
• To confirm changes, click CHANGE RESERVATION 

CHANGING RESERVATIONS THROUGH THE ISLAND QUEEN APP

• Go to MY TICKETS and locate the booking you wish to change and click MANAGE ORDER
• Click the CHANGE button next to the travel date you wish to modify
• Select the new SAILING TIME of the new DEPARTURE DATE  and TIME
• To confirm changes, click CHANGE RESERVATION

If you need assistance, you may contact us at 508-548-4800 during normal business hours.

RESERVATION CHANGES AND REFUNDS

• You may transfer your reservation to a different date on our website Manage My Booking or on the Island Queen App under “My Tickets”.
• You may request a Digital Gift Card that will be emailed to you for the full value of the unused portion of your booking. This Gift Card can be applied online towards a future reservation. Please email:  reservations@islandqueen.com and include your Confirmation Number and Last Name.
• You may request a refund to your credit card for the full value of the unused portion of your booking. Please email:  reservations@islandqueen.com and include your Confirmation Number and Last Name. Refunds will typically appear in your online statement within 4 to 7 business days.
• For additional assistance please call 508-548-4800.

ALTERNATE TRANSPORTATION

• There are no shuttle services to our parking lots from other ferry companies.
• If you choose to make alternate travel arrangements with other transportation services, these costs will be at your own expense.

PARKING LOTS

• On days when sailings are cancelled, our parking lots will be open for vehicle pick up between 8:00am and 4:00pm.
• Due to weather conditions, emergency let-outs (additional fee of $20 cash) outside of these hours may not be available.
• We will continue to update the Island Queen Website and Twitter with Travel Advisories, and we apologize that these weather conditions are affecting your travel plans.